Privacy Policy
Harbour Park Privacy Policy
Harbour Park is committed to your privacy. In accordance with the General Data Protection Regulation Harbour Park’s data controller is: Harbour Park Limited, Seafront, Littlehampton, West Sussex, BN17 5LH. Harbour Park Limited's registration number is 1333980.
Collection of Personal Information
Harbour Park collects personal information from you in different ways dependent upon the service you wish to use. This is mostly digitally via our websites but on occasion can be hard copy. We will need to have a legal basis to hold your data, this could be your consent, or facilitating a paid for service such as an annual pass or some data held will be for compliance with a legal reason such as licensing requirements. Should you wish to use a service Harbour Park offers that requires registration or recording of personal data we will record basic personal information. This will include your name, and your email address. We may also collect personal demographic information, such as your postcode, marketing preferences and interests, details of use and transactions made through the website and park.
Harbour Parks as a data controller does make use of some external data processors for our websites functionality and these also record limited information about your computer hardware and software, including (but not limited to) your operating system, browser type, IP address, access times and referring URLs. We also keep track of pages visited by our users to help us maintain and improve our digital services. Our main data processors for payments are (online) http://www.digitickets.co.uk/ and (onsite) https://www.mypos.eu/
Use of Personal Information
Personal information recorded during your registration is used only to process the services you have requested, are paying for or may be of interest to you, and only by Harbour Park or its authorised data processors. Harbour Park does not sell any of your personal information. We will not divulge your personal details to organisations; we may however share your details with companies we are in partnership with in order to offer or fulfil prizes and competitions.
We will only use the email addresses of registered persons to send emails explicitly related to the users service enquiry or purchase, you will receive marketing information (if you opt-in) where all communications will be from Harbour Park and not from any un-associated third party. Your personal data will be held by the data processor https://mailchimp.com/ to facilitate these communications.
You have the right to update information we store about you at any time, or to request that we remove it from our systems. Under the General Data Protection Regulation users have the right to access information collected by Harbour Park about them. You can unsubscribe or close your online account with us at anytime by logging in at https://harbourpark.digitickets.co.uk/account/login or write to us at admin@harbourpark.com with a subject data request.
Security
Harbour Park is committed to the security of your information. We take precautions to prevent unauthorised access to your information. We cannot protect information which is collected by a third party owned site which is linked to our site. We select our data processors with security and privacy in mind.
Cookies
Harbour Park uses cookies to identify users. This is nothing unusual - most websites use cookies. A cookie is a small text file stored on your computer which is accessible by Harbour Park or its data processors and not by other websites. The file contains an identification number which helps us to authenticate registered users visiting our website. Cookies cannot be used to run programs or deliver viruses to your computer.
· Google Analytics _ga _gat
We use Google Analytics to provide reports on the number of users visiting this website. Google sets a small number of cookies to help them provide us with accurate data. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
· PHPSESSID
This 'session' cookie allows us to maintain information between pages during your visit for seamless browsing. The cookie is discarded when you leave this website and no information is retained.
· browserUpdateNudgeDismiss
For IE6 uses - indicates that we've already shown you the warning about features on this site that don't work with IE6 and don't need to show it again.
· cookieWarningSeen
Let's us know we've already shown you the cookie warning bar so we do not show it to you again on every page you visit.
· shopBasket* PHPSESSID
Enables you to add products and vouchers to your shopping basket.
· uaut, ulog, uexp, umac
Cookies to let us know when you are logged into this website for features that require a user registration
· New Relic __cfduid
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
We sometimes embed content from other websites in our pages, such as YouTube and Facebook. We have no control over cookies set by these websites, but we do endeavour to only use embedded content from reputable sources. You may encounter cookies set by the following organisations while using this website
· Facebook
To enable us to use embedded Facebook content on our web pages including, but not limited to, comments boxes, like buttons and news feed widgets.
https://www.facebook.com/help/cookies
· Twitter
To enable us to use embedded Twitter content on our web pages including, but not limited to, Twitter search/feed widgets.
https://twitter.com/privacy
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change this setting if you wish to do so. If you configure your browser to decline cookies from Harbour Park, you will not be able to fully experience the features of the websites. Advertisers and other third party websites may also use cookies, Harbour Park has no control over this activity. The links below contain instructions for managing cookies in the most commonly used browsers.
Changes
Harbour Park will occasionally update these Terms and Conditions and other Legal Statements. Harbour Park encourages users to periodically review this statement. For more information on any issue relating to Harbour Park’s privacy policy, please contact us.
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
DigiTickets
Examples include:
- dtAnonymousID
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 25 August 2026
Our payments are processed using : Sage Pay
